The Supervisor's Guidebook: Evidence-Based Strategies for Promoting Work Quality and Enjoyment Among Human Service Staff 3rd Edition

This guidebook will show how supervisors can ensure support staff to deliver quality services for people with disabilities whose quality of life is heavily dependent on how well those services are provided. Supervisors must ensure staff receive necessary training in their job duties, are actively supported to stay motivated to work proficiently, and, at times, effectively assisted to improve their work performance. Over the last five decades, a technology for supervising staff work perfor-mance in the human services has been evolving, derived from applied research conducted in many human service agencies. However, most supervisors have not had opportunities to become aware of these evidence-based means of fulfilling their supervisory duties. The purpose of The Supervi-sor’s Guidebook is to describe the existing evidence-based approach to supervision. A description of the approach is supplemented with practical suggestions based on the authors’ combined experi-ence encompassing over 100 years of supervising staff performance in the human services. The intent is to provide supervisors with detailed information about tried and tested means of promoting diligent and proficient staff performance and to do so in a way that maximizes staff enjoyment with their work. This new third edition has been extensively revised, and a new chapter has been added on “Culturally Responsive Supervision” on supervising staff performance with awareness and consideration of varying cultural preferences and practices of individual staff. Read more